Services & Support
According to customer needs, we provide customers with the most comprehensive, economical and reliable solutions.
If users have any technical issues, they can consult the technical department of the company.
The technical support department will help to solve problems for users at any time. Technical training can be provided accordingly if necessary.
After-sale Service
The Customer Service Center is one of the most important departments of Tongke. It's main responsibility is to provide customers with complaint service, business consulting, technical support and other services, improve customer service quality, transfer customer's requirements, and coordinate relevant departments timely.
There are after-sales service department and technical service department under the customer service center. The after-sales service department mainly accepts the customer's comprehensive business consultation, and the technical service department mainly provides customers with technical support and solutions . In order to ensure that every customer can get satisfactory service in Tongke, we emphasize the pertinence and effectiveness of customer service, and implement the acceptance responsibility system. If you have any questions or needs about our products, or have any comments or suggestions about our services, please feel free to contact us.
Promise
1. Ensure that the products meet the corresponding datasheet.
2. The products for the key projects are guaranteed to be in accordance with the contract.
3. When receiving the user's complaints about product, Tongke will try to solve.
4. The technical training will be provided if needed. And we visit the key users and keep quality tracking.
5. Free samples are available.
Reliability Test
Laboratory Policy: justice, science, service, improvement
According to international and domestic standard methods and standards, we provide notarized, rigorous, scientific and accurate test and analysis data and commit to meet customer needs and continuously improve work quality.
FAQ
Q . Manufacturer or trading company? Where is the company located?
A : We are a leading global manufacturer of discrete devices with comprehensive one-stop services in China.
Q . How many people do you have now? How many people are there in the engineering team?
A : We currently have more than 300 people, including an engineering team of about 70 people.
Q . What parts can the company supply?
A : We can produce a full range of diodes, transistors, Mosfet, and IC.
Q . What is your production capacity?
A : Our current annual output can reach 12 billion pieces; after the construction of the new factory in Foshan is completed, the annual output will double.
Q . How many production equipment and testing equipment do you have?
A : 350 units and 148 units.
Q . What are your competitive advantages?
A : We have our own factory, 15 years of professional production, a quality certification system, green environmental protection, and patented technology.
Q . How to become your brand distributor?
A : If the annual order volume reaches 300,000 USD, you can become our distributor/400,000 USD can become a second-level distributor/600,000 USD can become a first-level distributor.
Q . What are the uses of your products and the specific locations?
A : Our products are widely used in automobiles, home appliances, smart homes, security, PC digital, communication equipment, mobile phones and other fields, mainly used on PCBA boards.
Q . Can we get free samples for testing before making a large purchase?
A : Of course, you can send me the model, package, and quantity you require.
Q . Are your products compliant with international standards (e.g., RoHS, REACH)?
A : Yes, all our products comply with EU RoHS and REACH standards.
Q . What's your MOQ?
A : Determined based on the minimum number of packages for different packages.
Q . Does the product itself support OEM customization?
A : Yes, we support OEM, we need you to provide the corresponding information.
Q . What's your fastest delivery date?
A : Excluding the transportation time, if the goods are in stock, the delivery time is expected to be 3-7 days; if the goods are not in stock, the delivery time is expected to be about 2-4 weeks.
Q . What are your payment terms?
A : Delivery upon payment.
Q . How do you control your products quality?
A : 1. DOE verification of product operating parameters in each process to ensure optimal product operating performance.
2. Quality personnel in each process will conduct first-piece quality confirmation and inspections during each shift to ensure product quality.
3. Implement SPC control on key inspection and control items.
Q . What qualifications, patents, etc. have you obtained?
A : 1. The certification system includes IATF16949/ISO9001/ISO14001/IECQ QC080000/AEC-Q101, etc. All products comply with EU RoHS and REACH standards.
2. Our company has obtained 34 new patents, 3 invention patents, and 10 integrated circuit layouts; we invest in scientific research projects every year to ensure that our scientific research team can continue to conduct innovative research and promote scientific and technological progress."
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